Knowledge management is a process that enables organizations to learn, create, develop and apply necessary knowledge which makes organizations more profitable and innovative. The purpose of this article is to investigate the impact of knowledge management on the innovative capacity of an...

The aim of this paper is to investigate the role of Knowledge Management (KM) for the innovation success of firms. It is assumed that the functional chains of KM lead directly and indirectly to more innovative success via enhancing the recombination of internal and external knowledge assets. To...

A reliable and valid CRM (customer relationship management) index is developed in this paper. A standard methodology for scale development was followed; further to this the CRM index is developed through a case based method along with the customer and service provider weights. The findings clearly...

The aim for the current research is proposing a Model for recognizing the method of effect of knowledge sharing on creativity of employees. Accordingly, basic model of this research which was based on research literature is passed to the experts. After conducting some corrections based on...

The aim for the current research is proposing a Model for recognizing the method of effect of knowledge sharing on creativity of employees. Accordingly, basic model of this research which was based on research literature is passed to the experts. After conducting some corrections based on...