Hussain, Omar; Dong, Hai; Singh, Jaipal - 2010
, challenges such as availability, reliability, security, privacy and transactional risk demand detail assessment while forming … SLAs. This paper focuses on one sub-category of transactional risk while forming SLAs; namely performance risk. We argue … that performance risk assessment should be done by the user before entering into a SLA with a service provider. We propose …