Adaptation of travel agencies to the standards of the New Economy is leading to a trend towards restructuring the sector aimed at finding new competitive strategies. The growing importance of intangible assets in achieving such strategies has motivated this study, which has tried to identify...

O turismo, no contexto mundial, vem registrando, ao longo dos tempos, a sua importância, principalmente se considerados os campos econômicos e sociais. A estimativa de 1,6 bilhões de turistas internacionais para o ano de 2020, da Organização Mundial do Turismo (OMT) reafirma a importância...

Certifying quality systems has become standard practice in a wide range of companies the world over. However, studies on these systems' underlying motivations and these motivations' effects on performance have focused primarily on industrial firms, leaving the service sector largely unexplored...