<title>Abstract</title> ‘Client focus’ seems like a counter-intuitive notion for regulatory agencies, whose job is to compel people to comply with government requirements. Yet it is becoming the catchphrase for many regulatory authorities. This article puts forward an argument, based on social exchange and...

Award schemes have proliferated in the public sector worldwide – yet there is little analysis of their role in improving public services through celebrating performance and sharing good practice. This paper theorizes this development, establishing a research agenda to examine the functioning,...

Award schemes have proliferated in the public sector worldwide - yet there is little analysis of their role in improving public services through celebrating performance and sharing good practice. This paper theorizes this development, establishing a research agenda to examine the functioning,...

This article discusses the government's use of inter-organizational networks to promote sharing of knowledge and innovation between public service organizations. It analyses the conditions for successful knowledge transfer between organizations, and highlights the importance of recognizing the...

Three approaches to innovation in the public sector in the post war period are identified and analysed for their implications for policy-makers, managers and citizens. Various relationships are identified between innovation and improvement in public services. The traditional bias of the...

<title>Abstract</title> This article explores a special class of innovations - innovations in governance -- and develops an analytical schema for characterizing and evaluating them. To date, the innovation literature has focused primarily on the private rather than the public sector, and on innovations which...