Jones, Nory; Meadow, Curtis; Sicilia, Miguel-Angel - In: Journal of Information & Knowledge Management (JIKM) 08 (2009) 02, pp. 113-136
Universities establish strategic plans to achieve their goals. However, these plans may not be successful if the needed resources are not available. Arguably, the most valuable resources in any university are the expertise of its faculty and staff; its intellectual capital. Therefore, if a...