Heinz Klein was a fine scholar and mentor whose work and life have inspired us to explore the notion of ‘scholarly influence’ which we cast as ‘ideational’ and ‘social influence’. We adopt a portfolio of measures approach, using the Hirsch family of statistics to assess ideational...

As government organizations have begun increasingly to communicate and interact with citizens via the Web, providing services has demanded acute understanding of the requirements of users and appropriate tailoring of solutions. In this paper, we examine the results of a survey of the quality of...