This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...

The paper attempted to investigate the effectiveness and the efficiency of the Swiss banking sector, through the elaboration of solid econometric approaches focusing on solid scientific methodologies: effectiveness and efficiency. The two concepts make up a widespread in econometric literature,...