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Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance

Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-846

Persistent link: https://www.econbiz.de/10009819191

Relationship between leader–member exchange and organizational citizenship behaviors: Examining the moderating role of empowerment

Zhong, Jian; Lam, Wing; Chen, Ziguang - In: Asia Pacific Journal of Management 28 (2011) 3, pp. 609-626

Persistent link: https://www.econbiz.de/10009326697

Effects of perceptions on LMX and work performance: Effects of supervisors’ perception of subordinates’ emotional intelligence and subordinates’ perception of trust in the supervis...

Chen, Ziguang; Lam, Wing; Zhong, Jian - In: Asia Pacific Journal of Management 29 (2012) 3, pp. 597-616

There are few studies on how the perception of supervisors by their subordinates contributes to high-quality leader-member exchange (LMX). We thus propose that the trust perception of supervisors by their subordinates can help explain the development of high-quality LMX. Furthermore, the trust...

Persistent link: https://www.econbiz.de/10010862966

Perceived human resource management practices and intention to leave of employees: the mediating role of organizational citizenship behaviour in a Sino-Japanese joint venture

Lam, Wing; Chen, Ziguang; Takeuchi, Norihiko - In: The international journal of human resource management 20 (2009) 11, pp. 2250-2270

Persistent link: https://www.econbiz.de/10008330125

A relational framework for international transfer of diversity management practices

Takeuchi, Norihiko; Chen, Ziguang; Lam, Wing - In: The international journal of human resource management 20 (2009) 12, pp. 2435-2454

Persistent link: https://www.econbiz.de/10008342791

Effects of perceptions on LMX and work performance: Effects of supervisors’ perception of subordinates’ emotional intelligence and subordinates’ perception of trust in the supervis...

Chen, Ziguang; Lam, Wing; Zhong, Jian An - In: Asia Pacific journal of management : APJM ; a … 29 (2012) 3, pp. 597-617

Persistent link: https://www.econbiz.de/10010001559

Hedonic Evaluation over Short and Long Retention Intervals: The Mechanism of the Peak–End Rule

Geng, Xiaowei; Chen, Ziguang; Lam, Wing; Zheng, Quanquan - In: Journal of behavioral decision making 26 (2013) 3, pp. 225-236

Persistent link: https://www.econbiz.de/10010139039

When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory

Lam, Wing; Chen, Ziguang - In: International journal of hospitality management 31 (2012) 1, pp. 3-12

Persistent link: https://www.econbiz.de/10009819218

LMX, Coaching Attributions, and Employee Performance

Sue-Chan, Christina; Chen, Ziguang; Lam, Wing - In: Group & organization management : an international journal 36 (2011) 4, pp. 466-499

Persistent link: https://www.econbiz.de/10009177620

Relationship between leader–member exchange and organizational citizenship behaviors: Examining the moderating role of empowerment

Zhong, Jian An; Lam, Wing; Chen, Ziguang - In: Asia Pacific journal of management : APJM ; a … 28 (2011) 3, pp. 609-627

Persistent link: https://www.econbiz.de/10009181606