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COSMOS Service Centre: Service Recovery Using Distribution Channels

Singh, Ramendra; Jyothi, Amer; Sinha, Ashish; Agarwal, … - In: Asian Case Research Journal (ACRJ) 17 (2013) 02, pp. 267-287

COSMOS is a technology solutions provider offering IT infrastructure, personal computing and access devices, global services, imaging, and printing for consumers and enterprises. The company uses a mix of distribution channels (both online and offline) to deliver its products and services....

Persistent link: https://www.econbiz.de/10011011246

Determinants of B2B salespersons' performance and effectiveness: a review and synthesis of literature

Singh, Ramendra; Koshy, Abraham - In: The journal of business & industrial marketing 25 (2010) 7, pp. 535-547

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Does salesperson's customer orientation create value in B2B relationships? Empirical evidence from India

Singh, Ramendra; Koshy, Abraham - In: Industrial marketing management : the international … 40 (2011) 1, pp. 78-86

Persistent link: https://www.econbiz.de/10008814589

What drives Indian consumer credit card loyalty? The perspective of involvement in reward programmes

Liu, Matthew Tingchi; Brock, James L.; Singh, Ramendra; … - In: The international review of retail, distribution and … 22 (2012) 4, pp. 365-384

Persistent link: https://www.econbiz.de/10009994951

Bringing "Social" into Sales: The Impact of Salespeople's Social Media Use on Service Behaviors and Value Creation

Agnihotri, Raj; Kothandaraman, Prabakar; Kashyap, Rajiv; … - In: The journal of personal selling & sales management 32 (2012) 3, pp. 333-349

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Does CSR orientation reflect stakeholder relationship marketing orientation? An empirical examination of Indian banks

Singh, Ramendra; Agarwal, Sharad - In: Marketing intelligence & planning 31 (2013) 4, pp. 405-420

Persistent link: https://www.econbiz.de/10010131966

The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience

Singh, Ramendra; Das, Gopal - In: The journal of business & industrial marketing 28 (2013) 7, pp. 554-564

Persistent link: https://www.econbiz.de/10010175502

Market development at the bottom of the pyramid: examining the role of information and communication technologies

Tarafdar, Monideepa; Anekal, Prashanth; Singh, Ramendra - In: Information technology for development : an internat. … 18 (2012) 4, pp. 311-332

Persistent link: https://www.econbiz.de/10010027225

A new conceptualization of salesperson's customer orientation: Propositions and implications

Singh, Ramendra; Koshy, Abraham - In: Marketing intelligence & planning 30 (2012) 1, pp. 69-83

Persistent link: https://www.econbiz.de/10009822896

SALCUSTOR: A Multidimensional Scale for Salespersons Customer Orientation and Implications for Customer-Oriented Selling: Empirical Evidence From India

Singh, Ramendra; Koshy, Abraham - In: Journal of global marketing 24 (2011) 3, pp. 201-216

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