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Expanding understanding of service exchange and value co-creation: a social construction approach
Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 327-340
Persistent link: https://www.econbiz.de/10008814775
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Paradigms in service research
Tronvoll, Bård; Brown, Stephen W.; Gremler, Dwayne D.; … - In: Journal of service management 22 (2011) 5, pp. 560-586
Persistent link: https://www.econbiz.de/10009340257
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Complex service recovery processes: how to avoid triple deviation
Edvardsson, Bo; Tronvoll, Bård; Höykinpuro, Ritva - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 331-350
Persistent link: https://www.econbiz.de/10009178026
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Recovering service failure through resource integration
Xu, Yingzi; Tronvoll, Bård; Edvardsson, Bo - In: The Service Industries Journal 34 (2014) 16, pp. 1253-1271
Customers and employees can co-create a resolution following a service failure through integrating their resources. Their activities and interactions during resource-integration shape the customers' service recovery experiences. Prior research overlooks resource integration between all involved...
Persistent link: https://www.econbiz.de/10011104480
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"Empirical characteristics" and "geocentricity" in "top" journals of logistics management
Svensson, Göran; Tronvoll, Bård; Slåtten, Terje - In: The international journal of logistics management 19 (2008) 3, pp. 436
Persistent link: https://www.econbiz.de/10008144036
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Customer complaint behaviour from the perspective of the service-dominant logic of marketing
Tronvoll, Bård - In: Managing service quality : MSQ ; an international journal 17 (2007) 6, pp. 601-620
Persistent link: https://www.econbiz.de/10007881029
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The enactment of socially embedded service systems: Fear and resourcing in the London Borough of Sutton
Högström, Claes; Tronvoll, Bård - In: European management journal : publ. twice a year for … 30 (2012) 5, pp. 427-438
Persistent link: https://www.econbiz.de/10010018146
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Scientific identity in top journals of services marketing: review and evaluation
Svensson, Göran; Slåtten, Terje; Tronvoll, Bård - In: International journal of service industry management : IJSIM 19 (2008) 1, pp. 134
Persistent link: https://www.econbiz.de/10007993375
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Empirical characteristics of "top" journals in mainstream marketing
Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; … - In: Marketing intelligence & planning 26 (2008) 2, pp. 131-144
Persistent link: https://www.econbiz.de/10007993473
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Empirical characteristics of "top" journals in mainstream marketing
Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; … - In: Marketing intelligence & planning 26 (2008) 2-3, pp. 131-144
Persistent link: https://www.econbiz.de/10008056070