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The discussion of a service-dominant logic has made the findings of decades of service marketing research a topic of … interest for marketing at large. Some fundamental aspects of the logic such as value creation and its marketing implications … are more complex than they have been treated as so far and need to be further developed to serve marketing theory and …
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The purpose of this article is to acquire in-depth knowledge of how customers use multichannel financial services. In line with the service dominant logic research stream and using a phenomenological framework, we analyse the perceived value of customers in the context of each type of service....
Persistent link: https://www.econbiz.de/10011082444
A little over a decade now, there have been sweeping procurement reforms in most developing countries. The orchestrators of these reforms - mostly the World Bank and other international financial institutions, have cited financial mismanagement and the lack of transparency in public financial...
Persistent link: https://www.econbiz.de/10010816406
This paper analyses how a transformative service provider delivers self-reliance training in an attempt to improve well-being. The training process is examined for value propositions and value facilitation from the production phase of value creation in service-dominant (SD) logic. The analysis...
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