Ashton, Triss; Evangelopoulos, Nicholas; Prybutok, Victor - In: Quality & Quantity: International Journal of Methodology 48 (2014) 4, pp. 2277-2294
Textual data has become increasingly common in business analytic data sets. While concept-based text mining offers a method of extracting meaningful information from text data, methods for monitoring of customer perceptions of business processes and products that are discussed in...