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Factors Influencing Customer Satisfaction or Dissatisfaction in the Restaurant Business Using AnswerTree Methodology

Hwang, Jinsoo; Zhao, Jinlin - 2010

In the restaurant business, customer satisfaction can be linked directly to restaurant sales; thus, it is important to identify which perceived quality factors more strongly affect customer satisfaction or dissatisfaction. The purpose of this study was to find differences between satisfied and...

Persistent link: https://www.econbiz.de/10009463998

Understanding Japanese tourists’ shopping preferences using the Decision Tree Analysis method

Kim, Samuel Seongseop; Timothy, Dallen J.; Hwang, Jinsoo - In: Tourism management : research, policies, practice 32 (2011) 3, pp. 544-555

Persistent link: https://www.econbiz.de/10008781995

The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants

Hwang, Jinsoo; Ok, Chihyung - In: International journal of hospitality management 32 (2013), pp. 121-131

Persistent link: https://www.econbiz.de/10010063499

The role of server–patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants: The moderating roles of marital status a...

Hwang, Jinsoo; Kim, Samuel Seongseop; Hyun, Sunghyup Sean - In: International journal of hospitality management 33 (2013), pp. 64-75

Persistent link: https://www.econbiz.de/10010102357

The impact of nostalgia triggers on emotional responses and revisit intentions in luxury restaurants: The moderating role of hiatus

Hwang, Jinsoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 33 (2013), pp. 250-262

Persistent link: https://www.econbiz.de/10010102375

Erratum to: Understanding Japanese tourists’ shopping preferences using the Decision Tree Analysis method. Tourism Management, 32 (2011) 544–554

Kim, Samuel Seongseop; Timothy, Dallen J.; Hwang, Jinsoo - In: Tourism management : research, policies, practice 33 (2012) 1, pp. 237-238

Persistent link: https://www.econbiz.de/10009819875

Asymptotic properties of location estimators based on projection depth

Kim, Jeankyung; Hwang, Jinsoo - In: Statistics & Probability Letters 55 (2001) 3, pp. 293-299

We study asymptotic properties of location estimators based on the projection depth. A rigorous proof of the limiting distribution of projection median is provided using the result of Bai and He (Ann. Statist. 27 (1999) 1616) under a general setting. The rates of convergence of the trimmed mean...

Persistent link: https://www.econbiz.de/10005138125

On the performance of bivariate robust location estimators under contamination

Hwang, Jinsoo; Jorn, Hongsuk; Kim, Jeankyung - In: Computational Statistics & Data Analysis 44 (2004) 4, pp. 587-601

Persistent link: https://www.econbiz.de/10005172598