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patients consume more hospital services. The main results are that even with fixed technology, investment and prices exhibit … of nosocomial infections in an intensive care unit. We use data from Cook County Hospital, along with numerous results … hospital costs. We find that the system is not decomposable to individual systems, exhibiting behavior that would be difficult …
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Queueing systems with scheduled arrivals, i.e., appointment systems, are typical for frontal service systems, e.g., health clinics. An aspect of customer behavior that influences the overall efficiency of such systems is the phenomenon of no-shows. The consequences of no-shows cannot be...
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Patients' satisfaction with an appointment system when they attempt to book a nonurgent appointment is affected by their ability to book with a doctor of choice and to book an appointment at a convenient time of day. For medical conditions requiring urgent attention, patients want quick access...
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