This paper aims to discuss the use of management tools for the UNESCO World Heritage sites. In particular, it focuses on the specific tool of the “management plan”. We have carried out a three dimension research project: 1) Analysis and development of a strong theoretical background, in...

This work aims at highlighting the central role of higher education for sectors and fields in-volved in changing processes, like museum sector. First of all, we analyze the most relevant stages of change of higher education in Europe, due to the promotion of the Bologna process. With this...

This paper aims at analysing the case of the National Museum of Science and Technology "Leonardo da Vinci", in Milan, focusing particularly its performance measurement system. The performance measurement system is neither fully coherent with the strategic aims of the organisation nor complete,...