Soutar, Geoffrey N.; Sweeney, Jillian C. - In: Australian Journal of Management 28 (2003) 3, pp. 227-249
Cognitive Dissonance has interested consumer researchers for many years. Until recently, however, there has not been an accepted consumer dissonance scale. Using a recently developed scale, the present study examined the presence of dissonance segments in two customer samples, in which a...