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examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to … perception of benefits then had a subsequent effect on overall attitudes towards innovation. The study shows the importance of … measuring both financial and non-financial indicators of innovation effectiveness within SMEs and discusses ways in which these …
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mistakes.• Encourage innovation in the organisation.• More effort should be applied to translate the company strategic …
Persistent link: https://www.econbiz.de/10009455969
examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to … benefits then had a subsequent effect on overall attitudes towards innovation. The study shows the importance of measuring both … financial and non-financial indicators of innovation effectiveness within SMEs and discusses ways in which these can be …
Persistent link: https://www.econbiz.de/10009483511
The increasing competition both in the public and private sectors gave rise to a growing interest in quality improvement and in designing and implementing Performance Measurement Systems (PMS). Academic organizations also recognized the need for implementing performance measurement systems. Some...
Persistent link: https://www.econbiz.de/10010992946
Understanding the drivers of performance is fundamental to the development of operations strategy and the effective management of operations. Emerging from the service management literature, the service profit chain is a framework which draws together many assumptions about the drivers of...
Persistent link: https://www.econbiz.de/10010906448
This study examines how strategy maps affect balanced scorecard (BSC) evaluators’ assessments of managerial performance. We examine a setting in which managers achieve target levels of performance on driver measures but not outcome measures. Without a strategy map, the more evaluators believe...
Persistent link: https://www.econbiz.de/10010938245
The purpose of this research is to design and test a performance measurement model that is based on the balanced scorecard method, which would be simple enough to be easily implemented and used by a large number of companies. Along with a thorough literature review, all necessary hypotheses that...
Persistent link: https://www.econbiz.de/10011006981