The objective of this commentary is to propose fruitful research directions built upon the reciprocal interplay of social media and collective intelligence. We focus on “wicked problems” – a class of problems that Introne et al. (Künstl. Intell. 27:45–52, <CitationRef CitationID="CR55">2013</CitationRef>) call “problems for...</citationref>

The authors propose an augmented version of the Technology Acceptance Model to examine the consumer acceptance of mass-customized (MC) newspapers. Model findings (n = 2,114) suggest that the customer's willingness to invest effort for MC products is one of the main factors driving adoption....

We introduce a novel set of social network analysis based algorithms for mining the Web, blogs, and online forums to identify trends and find the people launching these new trends. These algorithms have been implemented in Condor, a software system for predictive search and analysis of the Web...

The structure and dynamics of informal communication networks are of central importance for the functionality of enterprise workflows and for performance and innovation of knowledge-centric organizations. While most executives are aware of this fact, there is a general lack of (semi-) automated,...