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This paper extends the works of Kang and Ramanan (2010) and Kaspi and Ramanan (2011), removing the hypothesis of absolute continuity of the service requirement and patience time distributions. We consider a many-server queueing system in which customers enter service in the order of arrival in a...
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It is well known that scheduling jobs according to the Shortest-Remaining-Processing-Time (SRPT) policy is optimal for … minimizing mean response time in a single-server system with online arrivals. Unfortunately, SRPT scheduling requires users to … approach for inducing the informed users into self- scheduling themselves according to (an approximation of) SRPT while not …
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