Although a significant amount of research deals with technology roadmaps, most of it focuses on company-oriented rather than public-sector roadmaps. Public-sector R&D is quite different from that of the private sector. Few studies examine the characteristics and structures of public-sector...

The conceptual approach has contributed significantly to service productivity, but it should be complemented by practical deliverable methods. This paper proposes a systematic framework for improving service productivity by employing the failure mode and effect analysis-based portfolio approach....