four dimensions of service quality: reliability, responsiveness, assurance, and tangibility, in which the first three …

, responsiveness, empathy, reliability and tangibles) and the overall academic performance service quality. Questionnaires were … have shown that assurance and responsiveness are positively associated with overall academic performance of service quality …The purpose of this paper is to explore the relationship between the service quality dimensions (assurance …

results of the service quality analysis show that reliability and empathy are the two most critical dimensions of service …

tourists' service quality expectations at the point of service delivery, particularly for the reliability and assurance … tourists, i.e., consumers who have travelled abroad for medical care, differ between income groups for the reliability and … assurance service quality dimensions. No differences in expectations, however, are found between the different income groups of …

, competence, responsiveness, honesty, and communication skills. …

research findings indicate that e-service quality dimensions such as website attributes, reliability, perceived risk …, responsiveness and customisation have a positive and significant effect on the banks overall customers' satisfaction and its elements … the overall banks customers' satisfaction and its individual elements are responsiveness, website attributes and …

’ satisfaction and others variables such as service quality, empathy and customer relationship management. The investigation is … Karachi, Pakistan. The analysis started with descriptive analysis followed by regression, correlation and reliability analyses … identified the factors contributing to the satisfaction of students. The results verify that service quality and empathy has …