Navarro-García, Antonio; Eugenia Reyes-García, María; … - In: Investigaciones Europeas de Dirección y Economía de … 20 (2014) 2, pp. 87-94
is to determine the influence of service quality on satisfaction of football spectators, looking scarcely investigated in … the literature. The results, from a sample of 700 spectators at a football club of the Spanish First Division, reveal … three main conclusions: (i) the quality of service of a football event is determined by both tangibles — infrastructure — as …
