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Can economic bonus programs jeopardize service relationships?

Hennig-Thurau, Thorsten; Paul, Michael - In: Service Business 1 (2007) 2, pp. 159-175

Persistent link: https://www.econbiz.de/10008515388

Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers

Paul, Michael; Hennig-Thurau, Thorsten; Groth, Markus - In: Journal of Business Research 68 (2015) 5, pp. 1062-1073

How can service firms manage displays of frontline service employees most effectively? Building on organizational control theory, this research develops a typology of employee display controls for routine service delivery that distinguishes three formal controls (aesthetic, emotional, and...

Persistent link: https://www.econbiz.de/10011209117

Auswertung von Betriebsinformationen mit Hilfe einer elektronischen Datenverarbeitungsanlage

Bellingrodt, Walter; Keinert, Manfred; Paul, Michael - In: Glückauf : die Fachzeitschrift für Rohstoff, Bergbau … 105 (1969) 24, pp. 1203-1209

Persistent link: https://www.econbiz.de/10001898229

START zur atomaren Null?

Paul, Michael; Thränert, Oliver - In: Blätter für deutsche und internationale Politik : … 54 (2009) 4, pp. 73-84

Persistent link: https://www.econbiz.de/10008237466

Toward a theory of repeat purchase drivers for consumer services

Paul, Michael; Hennig-Thurau, Thorsten; Gremler, Dwayne D. - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 215-237

Persistent link: https://www.econbiz.de/10008238814

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

Hennig-Thurau, Thorsten; Groth, Markus; Paul, Michael; … - In: Journal of marketing 70 (2006) 3, pp. 58-73

Persistent link: https://www.econbiz.de/10007264303

Basel II: fuehren die neuen Anforderungen an die Kreditinstitute zu einer Benachteiligung des Mittelstands? Basel II und Rating - Aktion statt Agonie

Paul, Stephan; Paul, Michael; Stein, Stefan - In: Ifo-Schnelldienst 55 (2002) 3, pp. 14-19

Persistent link: https://www.econbiz.de/10007469547