Traditional inventory models, with a few exceptions, do not account for the existence of inventory record inaccuracy (IRI), and those that do treat IRI as random. This study explores IRI observed both within and across product categories and retail stores. Examining nearly 370,000 inventory...

Inventory record inaccuracy is a significant problem for retailers using automated inventory management systems. In this paper, we consider an intelligent inventory management tool that accounts for record inaccuracy using a Bayesian belief of the physical inventory level. We assume that excess...

Store managers perform multiple tasks within a store, and the way in which they are evaluated and rewarded for these tasks affects their behavior. Using empirical data from multiple stores of a consumer electronics retailer, Tweeter Home Entertainment Group, we highlight the extent to which...

To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. Although researchers have studied the impact of a supplier's service level on its demand using analytical models and laboratory experiments, this relationship has not, to the best of...

Acall center with both contract and noncontract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least important. In this paper, we investigate whether this is rational behavior on the part of the call center and what the...