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Co-creation of value for a public service
Uden, Lorna; Naaranoja, Marja - In: International Journal of Services, Economics and Management 3 (2011) 4, pp. 427-445
demand for high-quality service in public sectors has become increasingly greater. Service innovation is not only confined to … their governments provide better and high-quality services that meet their needs in all areas. Governments must innovate to …
Persistent link: https://www.econbiz.de/10009352998
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Does Participatory Budgeting have an Effect on the Quality of Public Services?: The Case of Peru's Water and Sanitation Sector
Jaramillo, Miguel; Alcázar, Lorena - Inter-American Development Bank - 2013
every sub-national government. We analyze the link from PB to coverage and water service quality indicators. We find no …
Persistent link: https://www.econbiz.de/10010944130
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ПОВЫШЕНИЕ КАЧЕСТВА ГОСУДАРСТВЕННЫХ УСЛУГ ПОСРЕДСТВОМ ВНЕДРЕНИЯ СИСТЕМ МЕНЕДЖМЕНТА КАЧЕСТВА
ВАЛЕНТИНОВИЧ, ОКРЕПИЛОВ … - In: ИЗВЕСТИЯ … (2012) 3, pp. 9-17
Статья посвящена международному и российскому опыту по использованию инструментов и методов менеджмента качества в области оценки качества деятельности...
Persistent link: https://www.econbiz.de/10011221465
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Emerging Asia's Middle Class-A Force to be Reckoned With
Dyck, Steffen; Hansakul, Syetarn; Saxena, Rachna - eSocialSciences - 2009
The emergence of a large and dynamic middle class raises Asia’s profile as an attractive market destination for products ranging from consumer goods to financial services. There are even hopes that the Asian consumer will replace the US as “world consumer of last resortâ€,...
Persistent link: https://www.econbiz.de/10008543122
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Does Participatory Budgeting have an Effect on the Quality of Public Services?: The Case of Peru's Water and Sanitation Sector
Jaramillo, Miguel; Alcázar, Lorena - Inter-American Development Bank - 2013
every sub-national government. We analyze the link from PB to coverage and water service quality indicators. We find no …
Persistent link: https://www.econbiz.de/10010654901
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Privatization and Quality: Evidence from Elderly Care in Sweden
Bergman, Mats; Johansson, Per; Lundberg, Sofia; … - C.E.P.R. Discussion Papers - 2014
Non-contractible quality dimensions are at risk of degradation when the provision of public services is privatized …. However, privatization may increase quality by fostering performance-improving innovation, particularly if combined with … opening to private provision affected mortality rates – an important and not easily contractible quality dimension – using a …
Persistent link: https://www.econbiz.de/10011084097
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Learning through collaboration and co-production in the Singapore film industry : opportunities for development
Wong, Caroline; Matthews, Judy H. - 2009
Co-production and strategic partnerships may generate valuable learning opportunities for firms to access to the … understanding of the potential benefit and challenges of coproduction as a strategy for development. …
Persistent link: https://www.econbiz.de/10009438146
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Learning through collaboration and co-production in the Singapore film industry: Opportunities for development
Wong, C.; Matthews, J. - 2009
Co-production and strategic partnerships may generate valuable learning opportunities for firms to access to the … understanding of the potential benefit and challenges of coproduction as a strategy for development. …
Persistent link: https://www.econbiz.de/10009448462
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THE KIOSK CULTURE: RECONCILING THE PERFORMANCE SUPPORT PARADOX IN THE POSTMODERN AGE OF MACHINES
Cavanagh, Thomas - 2007
Do you remember the first time you used an Automatic Teller Machine (ATM)? Or a pay-at-the-pump gas station? Or an airline e-ticket kiosk? How did you know what to do? Although you never received any formal instruction in how to interact with the self-service technology, you were likely able to...
Persistent link: https://www.econbiz.de/10009431123
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Service-Dominant Logic as a Foundation for Service Science: Clarifications
Vargo, Stephen L.; Akaka, Melissa Archpru - In: Service Science 1 (2009) 1, pp. 32-41
Service science is an emerging discipline concerned with the evolution, interaction, and reciprocal cocreation of value among service systems (Maglio and Spohrer [Maglio, P. P., J. Spohrer. 2008. Fundamentals of Service Science. <i>Journal of the Academy of Marketing Science</i> <b>36</b>(1) 18-20.]; Spohrer...
Persistent link: https://www.econbiz.de/10010990697