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EconWPA
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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HAL
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ToKnowPress
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International Journal of Electronic Finance
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Management Science
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Ovidius University Annals, Economic Sciences Series
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International Journal of Academic Research in Business and Social Sciences
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International Journal of Business Performance Management
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World Review of Entrepreneurship, Management and Sustainable Development
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Global Business and Economics Review
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Apas Papers
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E-Commerce Operations Management(2nd Edition )
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Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
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TERRA ECONOMICUS
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Бизнес Информ
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Annals of Faculty of Economics
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International Journal of Social Economics
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Journal of Business Ethics
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Journal of Consumer Policy
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Quality & Quantity: International Journal of Methodology
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The AMFITEATRU ECONOMIC journal
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Anadolu University Journal of Social Sciences
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Micro & Macro Marketing
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International Journal of Economics and Business Research
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Проблемы современной экономики
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Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management
8
Holistic Marketing Management Journal
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International Journal of Islamic and Middle Eastern Finance and Management
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RePEc
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BASE
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ECONIS (ZBW)
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Other ZBW resources
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ArchiDok
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1
Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M.
-
1994
Persistent link: https://www.econbiz.de/10004177127
Saved in:
2
Kundenzufriedenheit
mit Selbstbedienungskassen im Handel : Der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien
Boslau, Madlen
-
2009
Persistent link: https://www.econbiz.de/10004949850
Saved in:
3
Das Wechselverhalten von Konsumenten im Strommarkt : Eine empirische Untersuchung direkter und moderierender Effekte
Henseler, Jörg
-
2006
Persistent link: https://www.econbiz.de/10004912059
Saved in:
4
Phänomen Luxusmarke : Identitätsstiftende Effekte und Determinanten der Markenloyalität
Büttner, Miriam
-
2008
-
2., überarbeitete und erweiterte Auflage
Persistent link: https://www.econbiz.de/10004923617
Saved in:
5
Das Handwerk als Zielgruppe des Großhandels : empirische Ergebnisse zu Fragen der
Kundenzufriedenheit
und Kundenbindung ; dargestellt am Beispiel des Elektrogroßhandels
Tietz, W.
-
1997
Persistent link: https://www.econbiz.de/10004335884
Saved in:
6
Kundenzufriedenheit
und Kundenbindung als Bestandteil der Unternehmenskommunikation
Föhrenbach, Jan T.
-
1995
Persistent link: https://www.econbiz.de/10004245629
Saved in:
7
Service recovery : fixing broken customers
Zemke, Ron
-
1995
Persistent link: https://www.econbiz.de/10004312581
Saved in:
8
Kundenzufriedenheit
und Kundenbindung im Investitionsgüterbereich : Ermittlung zentraler Einflussfaktoren
Festge, Fabian
-
2006
Persistent link: https://www.econbiz.de/10004909778
Saved in:
9
Making customer satisfaction happen : a strategy for delighting customers
MacNealy, Roderick M.
-
1994
-
1. ed.
Persistent link: https://www.econbiz.de/10004205016
Saved in:
10
Kundenzufriedenheit
: Dokumentation des Workshops vom 26./27. Juni 1997
Meffert, Heribert
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10004333505
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