The challenge of responding effectively to rapidly changing consumer needs and behaviors is recognized as one of the top strategic agenda items. We set out to obtain hard evidence of customer attitudes and behaviors. We undertook a worldwide insurance customer survey — unprecedented in both...

Aviation delays inconvenience travelers and result in financial losses for stakeholders. Without complex data pre-processing, delay data collected by the existing IATA delay coding system are inadequate to support advanced delay analytics, e.g. large-scale delay propagation tracing in an airline...

Corporate philanthropy has a dual mission of pursuing public welfare and supporting the values of parent corporations. Assessing the alignment of philanthropic activities with these missions can be challenging, but today’s data-rich environment provides prospects for meeting that...

This issue brief focuses on Colorado's Medicaid reform initiative, the Accountable Care Collaborative, and one of its three core components, the Statewide Data Analytics Contractor. This component supports primary care providers networked to seven regional care collaboratives and provides data...

This paper presents a new approach for consumer credit scoring, by tailoring a profit-based classification performance measure to credit risk modeling. This performance measure takes into account the expected profits and losses of credit granting and thereby better aligns the model developers’...

This paper offers a template that can be used by practitioners and accounting auditors to identify fraud in accounting practices. The proposed tool is based on the principles of Benford's Law. An actual example from a local Albanian hospital is used to demonstrate the use of the proposed...

This issue brief focuses on Colorado's Medicaid reform initiative, the Accountable Care Collaborative, and one of its three core components, the Statewide Data Analytics Contractor. This component supports primary care providers networked to seven regional care collaboratives and provides data...