Yilmaz, Veysel; Filiz, Zeynep; Yaprak, Betul - In: Anadolu University Journal of Social Sciences 7 (2007) 2, pp. 299-316
This study was conducted to reveal the difference between expected service and perceived performance of students about … which were applied. One of the findings of the study is that perceived service quality scores of Anadolu University students … arehigher than Osmangazi University students’scores. In addition, students have given most of the importance to dimensions of …
