New ventures often require debt financing but face difficulties convincing lenders of their creditworthiness because of agency problems. Researchers have shown that social capital can help small firms reduce lenders' agency concerns but new ventures do not yet have their own social capital. We...

This paper aims to contribute to the service innovation literature by analyzing the different phases of e-service innovation in relation to the dichotomic model of practice-based versus directed innovation. In detail, using the case study method, the study investigates the innovation process of...

Despite the importance that e-service is gaining among firms and public administrations, academic research on this topic is still in its infancy (Santos, 2003), and relatively little work has been carried out. Although prior analyses have examined the rise and fall of specific theories or...