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Value co-creation in maintenan...
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Industrial marketing management : the international journal for industrial and high-tech firms
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Procurement cost reduction for customized non-critical items in an automotive supply chain: An action research project
Pereira, Giancarlo Medeiros
;
Sellitto, Miguel Afonso
; …
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Industrial marketing management : the international …
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2011
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Persistent link: https://www.econbiz.de/10008814594
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Service recovery: a method for assessing performance
Battaglia, Daniel
;
Borchardt, Miriam
;
Sellitto, Miguel …
- In:
Business process management journal
18
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2012
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6
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pp. 949-964
Persistent link: https://www.econbiz.de/10010037272
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