This paper is grounded in the service science approach and attempts to, by presenting an illustrative pharmacy case study, highlight the difficulties of introducing new control systems, whereby often the human dimension involved in the introduction is forgotten. The paper supports other academic...

Journal rankings are gaining importance in the field of logistics and supply chain management in Scandinavian countries as the tendency to compare business schools and universities, departments and faculty is increasing. This paper reports a journal quality ranking survey of Scandinavian...