We explore buyback contracts in a supplier–retailer supply chain where the retailer faces a price-dependent downward-sloping demand curve subject to uncertainty. Differentiated from the existing literature, this work focuses on analytically examining how the uncertainty level embedded in...

Stakeholders in the logistics industry have growing concern about the damage caused by logistics operations to the environment. Logistics service providers (LSPs) have taken steps to pursue environmental objectives by involving customers in their operations. This study defines greening...

Many scholars and service practitioners perceive service recovery as an important means to retain customer after service failures, but in practice many service recovery efforts are unsuccessful. Studies on service recovery suggest that recovery activities are the core process of service...

As supply chain risks refer to the risks transmitted among supply chain members and supply chain management (SCM) is concerned with close collaboration among chain members to enhance the chain׳s overall performance, we argue that we need to use an SCM perspective in supply chain risk management...

In this paper we study subcontracting price schemes between a subcontractor and a firm that are engaged in subcontracting of heterogeneous orders with distinct due dates, revenues, and processing times. We assume that the subcontractor proposes the subcontracting pricing and the firm follows by...

We consider the problem of scheduling multi-operation jobs on a singe machine to minimize the total completion time. Each job consists of several operations that belong to different families. In a schedule each family of job operations may be processed as batches with each batch incurring a...

The problem of scheduling the production of new and recoverable defective items of the same product manufactured on the same facility is studied. Items are processed in batches. Each batch comprises two sub-batches processed consecutively. In the first sub-batch, all the items are newly...

ISO 9000 is the most popular and widely adopted meta-standard for quality and operational improvements in manufacturing supply chains. However, few studies have quantitatively examined its impact on supply chain efficiency. In this paper we measure the material and cash flow efficiency of ISO...