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Towards Understanding Consumer Processing of Negative Word-of-Mouth Communication: The Roles of Opinion Agreement and Organizational Response

LEE, CHUNG HUN; Cranage, David - 2011

Towards Understanding Consumer Processing of Negative Word-of-Mouth Communication: The Roles of Opinion Agreement and Organizational ResponseChung Hun Lee School of Hospitality Management The Pennsylvania State UniversityandDavid Cranage School of Hospitality Management The Pennsylvania State...

Persistent link: https://www.econbiz.de/10009467989

Customer Uncertainty Dimensions and Online Information Search in the Context of Hotel Booking Channel

Lee, Chung Hun; Cranage, David - In: Journal of hospitality marketing & management 19 (2010) 5, pp. 397-421

Persistent link: https://www.econbiz.de/10008421086

Personalisation–privacy paradox: The effects of personalisation and privacy assurance on customer responses to travel Web sites

Lee, Chung Hun; Cranage, David A. - In: Tourism management : research, policies, practice 32 (2011) 5, pp. 987-995

Persistent link: https://www.econbiz.de/10008995213