Создание системы менеджмента качества в банковских учреждениях имеет ряд особенностей, связанных со спецификой банковских продуктов и услуг. В статье...

This study presents two case studies, each on a current initiative of contracting for primary health services in Brazil, one for the state of Bahia, the other for the city of Rio de Janeiro. The two initiatives are not linked and their implementation has independently sprung from a search for...

Children at risk of abuse are more likely to be hospitalized and utilize health services according to international research. In a large metropolitan health region in New South Wales, Australia, there was little known of the clinical burden of child physical abuse and/or neglect (PAN), or of...

Cervical cancer is the leading cause of cancer mortality in India, accounting for 17 percent of all cancer deaths among women age 30 to 69 years. At current incidence rates, the World Health Organization (WHO) estimates that the annual burden of new cases in India will increase to nearly 225,000...

Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class...

Purpose--The purpose of this paper is to test a method for improving decision-making at a tactical level--i.e. at the shop floor level. This is done by testing the use of the binary sorting algorithm (BSA) to improve decisions concerning quality improvement efforts among machine operators in a...

The increasing competition both in the public and private sectors gave rise to a growing interest in quality improvement and in designing and implementing Performance Measurement Systems (PMS). Academic organizations also recognized the need for implementing performance measurement systems. Some...

This paper illustrates the relationship between quality improvement, reorder point, and lead time, as affected by backorder rate, in an imperfect production process. To reduce the total system cost by optimizing the setup cost, lot size, lead time, reorder point, and process quality parameter...

Quality function deployment (QFD) is a widely used method in several fields such as product design, manufacturing process design, and project development. House of quality (HOQ) is one of the manipulation tools for QFD and it can convert customer requirements (CRs) into the design parameters...