This study develops a model for measuring the service quality of e-banks. Our model's seven factors are very consistent with the four core factors of the generic e-SERVQUAL model, but less consistent with its three non-core factors. Appearances and staff qualities, being new factors identified...

This study develops a model for measuring the service quality of e-banks. Our model's seven factors are very consistent with the four core factors of the generic e-SERVQUAL model, but less consistent with its three non-core factors. Appearances and staff qualities, being new factors identified...

This study explores the prevalence of outsourcing in the Australian public sector and evaluates outsourcing success in respect to the achievement of specific strategic and operational outcomes. The study also examines the association between an integral component of management control systems...

Purpose – The purpose of this paper is to examine accounting students' experience of compulsory group work. The paper hypothesises that a student-centered style of teaching-involving activities, like case studies and group-based learning encourages students to take a deeper approach to...