Bontis, Nick; Dragonetti, Nicola C.; Jacobsen, Kristine; … - In: European Management Journal 17 (1999) 4, pp. 391-402
Given the increased discussion on the development of metrics to manage intangible resources, there is a need for a review of the most important tools available to managers for this purpose. This article reviews four measurement systems currently popular among practitioners: (i) human resource...