This conceptual paper notes the re-casting of marketing from a focus on products and transactions to a focus on services and relationships – strongly implying that people are prime. In so doing, it notes that the recruitment, training, development, retention, rewarding and management of people...

<title>ABSTRACT</title> Education services are an important social and economic element of Australian society. For example, at any one time, more than one in three Australians is a student. Further, educational institutions employ 7% of the Australian workforce, and the production of education is valued at...