World class corporate governance is becoming a stakeholder imperative. There is a pressure for best practice governance to be a key success factor for organisations' long term survival. This paper seeks to find alignments between corporate governance and quality management. The governance...

World class corporate governance is becoming a stakeholder imperative. There is a pressure for best practice governance to be a key success factor for organisations' long term survival. This paper seeks to find alignments between corporate governance and quality management. The governance...

Business excellence strikes as state-of-the-art topics within quality management literature. In the past the focus was on total quality management as the main driver in this field. Nowadays the number of scholars who show an enlarged interest for the implementation of business excellence models...

The requirements in terms of information availability, risk precaution and control in the food industry continue to increase. In this context the interest of companies in the Total Quality Management (TQM) approach is also increasing. This development attracts notice to Business Excellence and...

Our paper discuss the „hot” topic of Business Excellence (BE) aiming to highlight and clarify the connections with Total Quality Management (TQM). Thus, we describe the quality movement from inspection to statistical quality control and the „Japanese Age” of quality followed then by...

This study is on achieving Quality output in the Nigerian banking sector through total quality management skills. The study is motivated by the need to challenge the banking sector in Nigeria to employ best practice like other global banks around the world. The study made use of primary data...

Traditionally businesses have measured their performance solely in financial terms. this limited approach has been challenged, with the introduction of the concept of key performance indicators (KPIs) for non-financial results. however, their effective use has been limited. this paper reviews...

Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class...

The main aim of this research was to define the development of a conceptual frame to understand the impact of organizational culture on business excellence in medium-sized and large Slovenian enterprises. In our research the focus was on the importance of the role of communication structure,...

The purpose of this article is to describe how Quality Management (QM) is perceived today by scholars at three Swedish universities, and into what QM is expected to develop into in twenty years. Data were collected through structured workshops using affinity diagrams with scholars teaching and...