information systems effectiveness or success has been an important criterion for practitioners and researchers in justifying the … associated investment, both pre- and post-implementation. Often this kind of impact simply relates to the cost benefits. However … measuring enterprise systems success. Having successfully implemented the model in Queensland, the researchers have yet to see …

Gives an overview of the situation of women in managerial occupations in ASEAN countries, particularly in Malaysia …

validated and structured and consisted of 21 items identifying barriers faced by organizations during the implementation of TQM …, reliability, and factor analysis to explore the barriers to the implementation of TQM. This analysis showed the most significant … Total Quality Management (TQM). The study employed a quantitative methodology involving 220 questionnaires that were …

The purpose of this paper is to examine the impact of Total Quality Management (TQM) practices on customer orientation … proposed model. The results found that process management was perceived as a dominant TQM practice in improving firms' learning … organisation and customer orientation. The results of this paper can be used by top management to prioritise the implementation of …

The objective of this paper is to examine the association between Total Quality Management (TQM) practices and service … quality in Malaysia's commercial banking industry. This study is based on empirical data collected from a survey of 101 middle … management employees of 20 commercial banks in Malaysia. Multiple regression analysis was used to examine the relationship …

organisational continuous improvement having the strongest correlation. The major success of TQM practices in this firm came from …This study aims to identify the key components of TQM practices in a Malaysian semiconductor manufacturing firm and … determine their effects on the firm's engineering performance. A review was first conducted on the components of TQM practices …

sector in Malaysia. Empirical research is used to determine the difference, if any, in the issues related to TQM …This paper examines and compares the Total Quality Management (TQM) practices and performances of the manufacturing … implementation and organisational performances. Results based on testing the mean differences between firms having ISO 9000 …