The efficiency of the public transport system in any city depends on integration of its major public transport modes. Suburban railway and public buses are the modes normally used by the majority of commuters in metropolitan cities of developed and developing countries. Integration of these two...

This paper presents a model for the daily planning of health care services carried out at patients’ homes by staff members of a home care company. The planning takes into account individual service requirements of the patients, individual qualifications of the staff and possible...

This research seeks to propose innovative routing and scheduling strategies to help city couriers reduce operating costs and enhance service level. The strategies are realized by constructing a new type of routing and scheduling problem. The problem directly takes into account the inherent...

Success of services businesses depend on how well the workforce is managed. Having the right size of workforce and the right skill set of the workforce at the right time under dynamic demand environments are challenges that many service businesses face. Demand disturbances in services businesses...

Call centers are complex systems in which it is essential to optimize the trade-off between the service level provided to the customers and the cost for the personnel. In this paper we describe a quantitative approach to choose the most suitable contracts to hire the call center operators. The...

This paper introduces a new method for shift scheduling in multiskill call centers. The method consists of two steps. First, staffing levels are determined, and next, in the second step, the outcomes are used as input for the scheduling problem. The scheduling problem relies on a linear...

Purpose – The purpose of this paper is to describe and explain the case of Romanian workforce management as regards the innovation and knowledge transfer from abroad, conducted over twenty years within Romania. Design/approach – As part of this project a large survey is conducted on an...

We model the set of tenure-track faculty members at a university as a queue, where "customers" in queue are faculty members in active careers. Arrivals to the queue are usually young, untenured assistant professors, and departures from the queue are primarily those who do not pass a promotion or...

We present solution methodologies for vehicle routing problems (VRPs) with stochastic demand, with a specific focus on the vehicle routing problem with stochastic demand (VRPSD) and the vehicle routing problem with stochastic demand and duration limits (VRPSDL). The VRPSD and the VRPSDL are...

This article explores adaptive management (AM) for decision-making under environmental uncertainty. In the context of targeting invasive species inspections of agricultural imports, I find that risk aversion increases the relative value of AM and can increase the rate of exploratory action....