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~person:"Abdullateef, Aliyu Olayemi"
~person:"Delpachitra, Sarath"
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Abdullateef, Aliyu Olayemi
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Economic papers : a journal of applied economics and policy
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International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
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Non-interest income : are Australian banks moving away from their traditional businesses?
Delpachitra, Sarath
;
Lester, Laurence
- In:
Economic papers : a journal of applied economics and policy
32
(
2013
)
2
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pp. 190-199
Persistent link: https://www.econbiz.de/10010185301
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