This article examines why the introduction of the National Minimum Wage has been less disruptive in hospitality than had been anticipated. It shows that in hospitality establishments pay rates are not the outcome of managerial decision making alone, but are influenced by broader economic and...

Drawing on data generated from interviews with employers, managers and workers the article examines the reasons for the limited impact of the recently introduced National Minimum Wage (NMW) in the UK hospitality industry. Managerial control over the terms of the wage-work bargain, together with...