McAdam, Rodney; Keogh, William; Ahmed El Tigani, Adil; … - In: International Journal of Quality & Reliability Management 30 (2013) 4, pp. 426-445
Purpose – The aim of this paper is to explore the implementation issues of the Business Excellence Model and the process of self‐assessment, from both management and employee perspectives, in a large government organisation in the United Arab Emirates (UAE), where the large Government...