The main focus of this empirical research is to gauge “the impact of employee motivation on customer satisfaction. This study was carried out at some higher institutions in the city of Buea, South West Region of Cameroon, and examined the role employee motivation has to play in the success or...

This paper argues that in today's booming economy, workers are becoming more important to their employers than their employers are to them. Thus, developing and maintaining a relationship with employees has become an imperative thing to do for businesses to be competitive in today’s dynamic...