Purpose – This paper aims to study the relationship between personal knowledge management (PKM) and organization’s competencies in a service organization. Design/methodology/approach – A research model was developed based on a critical review of PKM and the organization’s competencies...

Purpose: To date, critical success factors for design and implementing knowledge management system in a multi-case study research have not been systematically investigated. Most of existing studies have derived their critical success factors from single company perspectives and have not...