This paper intends to develop a framework for knowledge management cycle in some non-profit educational centers (NPEC) in Iran. So, a Delphi panel was designed, applied and then analyzed for developing the framework based on KM (Knowledge Management) cycle. The suggested framework for KM cycle...

We are experiencing a new kind of commerce in the recent era, known as e-commerce, which considers Information and Communication Technology (ICT) as the main enabler of commerce. Considering Small and Medium Enterprises (SMEs) as micro elements of society and part of macro economy, ICT becomes...

Organizational citizenship behavior is a voluntarily executed behavior emanated by one individual who undertakes to do more than what is elucidated in his/her job description and what is not directly designed by official reward systems in an organization, while it can bring about an improvement...