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Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System
Aksin, O.Zeynep; Harker, Patrick T. - In: Management science : journal of the Institute for … 47 (2001) 2, pp. 324
Persistent link: https://www.econbiz.de/10006091243
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Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center
Aksin, O.Zeynep; Harker, Patrick T. - In: European journal of operational research : EJOR 147 (2003) 3, pp. 464-483
Persistent link: https://www.econbiz.de/10006651672
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Erratum to "Computing performance measures in a multi-class multi-resource processor-shared loss system" (European Journal of Operational Research 123 (2000) 61-72)
Aksin, O.Zeynep; Harker, Patrick T. - In: European journal of operational research : EJOR 133 (2001) 3, pp. 685
Persistent link: https://www.econbiz.de/10006658592