Healthcare organizations are constantly designing effective systems aiming to help achieve customer satisfaction. Web-based and mobile-based technologies are two forms of information technologies that healthcare executives are increasingly looking to merge as an opportunity to develop such...

"The focus of the book is on managing innovation through bridging gaps created from theories, relative advantages or competitiveness, social differences, and innovation capability and performance"--Provided by publisher.

In the contemporary dialogue surrounding business Web strategy, two salient concerns indicating trouble in virtual space are emerging: (1) that the Internet may create additional managerial problems, and (2) that it may not actually be a solution for corporate problems. Empirical studies point...

"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for...

"Interest in e-government, both in industry and in academies, has grown rapidly over the past decade. This book provides helpful examples from practitioners and managers involving real-life applications; academics and researchers contribute theoretical insights"--Provided by publisher.

An analysis-form of soft systems methodology for information systems maintenance / Ivan Ka-Wa Lai, Joseph M. Mula -- Design science : a case study in information systems re-engineering / Raul Valverde, Mark Toleman, Aileen Cater-Steel -- Analyzing the use of information systems in logistics...

"This book presents a compilation of recent theoretical frameworks, case studies, and empirical research findings in the area of quality innovation, highlighting the theories, strategies, and potential concerns for organizations engaged in change management designed to address stakeholders'...