Call centers are important for developing and maintaining healthy relationships with customers. At Dell, call centers are also at the core of the company's renowned direct model. For sales call centers in particular, the impact of proper operations is reflected not only in long-term...

The convergence of the information age with an improved understanding of the effects humans have on the environment provides exciting new opportunities to improve our impact on the world. Though modem companies collect and store an increasing amount of environmental data, it often remains locked...

As companies attempt to remain competitive throughout increasing market forces, many firms develop key operational strategies to differentiate themselves. One method that many companies such as Amazon, Dell, and Toyota, have established a competitive advantage through is supply chain management...

This thesis explores business opportunities in the "smart grid" environment for the Power Electronics Global Product Group (PE GPG) of ABB, Ltd. The goal of this thesis is three-fold: 1) Provide a detailed definition of the smart grid landscape. 2) Create a framework for decision makers in the...

Typically a company's second largest controllable expense, corporate travel affects many employees at Boeing. A challenge when implementing improvements in the travel and expense system, which is actually comprised of a system of systems, is the coordination of various solutions to ensure...

As a consumer packaged goods company, "Company X" manufactures products "make-to-stock"; therefore, having reliable demand forecasts is fundamental for successful planning and execution. Not isolated to "Company X" or to the CPG industry, current global economic conditions have forced companies...

There is an essential need in the retail industry, of integrating inventory planning and pricing strategies. In the fast-fashion world of retail, inventory is treated as a perishable item leading to short selling periods. It is a common practice for retailers to liquidate unsold merchandise via...

In biotechnology, much focus is put on the science behind proteins and cells; less attention has traditionally gone to the raw materials used to produce medicines. However, in the recent past, internal and external drivers have prompted a change in the way biotechnology companies manage raw...

Understanding the overall impact of a decision in a manufacturing system can be challenging given the complex production and financial structures in today's companies. While knowing the direct result of a local change may be easy, anticipating the real impact to the rest of the business can be...

This thesis has explored a new idea: viewing standards as interdependent artifacts and studying them with network analysis tools. Using the set of Internet standards as an example, the research of this thesis includes the citation network, the author affiliation network, and the co-author...