Amos, Clinton; Brockhaus, Sebastian; Fawcett, Amydee M.; … - In: The International Journal of Logistics Management 30 (2019) 1, pp. 117-139
Purpose: The purpose of this paper is to evaluate how service perceptions influence customer views of the authenticity of corporate sustainability claims. The goal of this paper is to help supply chain decision-makers better understand boundary conditions in order to design more enduring and...
